General Access to Services: Patients have the right to access healthcare services based on principles of justice and fairness, without discrimination based on race, language, religion, sect, gender, philosophical beliefs, economic, or social status.
Right to Information: Patients have the right to learn about all available health services and facilities and request verbal or written information about their health condition.
Right to Choose and Change Healthcare Providers: Patients have the right to choose and change their healthcare provider and staff.
Right to Privacy: Patients have the right to receive healthcare in an environment that ensures confidentiality.
Right to Safety: Patients have the right to receive healthcare in a safe environment.
Right to Refuse and Discontinue Treatment: Patients have the right to refuse treatment, request discontinuation, and provide consent for medical interventions.
Right to Practice Religious Duties: Patients have the right to practice their religious duties within the facility’s capabilities and the measures taken by the administration.
Respect and Dignity: Patients have the right to be treated with respect, dignity, and comfort in a hygienic environment free from noise and other disturbances.
Right to Accept Visitors and Have a Companion: Patients have the right to accept visitors and have a companion as per the hospital’s procedures and regulations and as deemed appropriate by the physician.
Right to File Complaints and Legal Action: Patients have the right to file complaints and legal actions if their rights are violated according to the regulations.
Special Bossan Hospital is committed to providing the highest quality of service while adhering to patient rights.
Patient and Visitor Responsibilities:
Provide Information: Patients are responsible for providing complete and accurate information about their health condition to doctors and nurses.
Follow Recommendations: Patients must follow the treatment plan recommended by their doctor and comply with the care plan provided by the healthcare staff.
Refuse Planned Treatment: Patients are responsible for the consequences of refusing the treatment planned by their doctor.
Follow Healthcare Facility Rules: Patients are responsible for adhering to the rules and practices of the healthcare facility.
Show Respect: Patients must comply with hospital rules regarding noise, visitors, and disturbances, and avoid creating discomfort for other patients and visitors.
Infection Control: Patients and their families should be diligent in following all recommended infection control measures.
Payment Responsibility: Patients are responsible for paying for diagnostic and treatment costs. They must also cover any damage caused intentionally to hospital property or supplies.
Visitor Regulations: Patients should limit the number of visitors, ensure that visitors do not bring food or drink, avoid using belongings of other patients, and adhere to hospital visiting hours.
